Dear Sue,
Congratulations on winning the Australian Business Quality Gold Award for 2015! It shows a great effort is being made in your customer service standards.
We had some great feedback from your customers. Some of the highlights are as follows:
- Sue provides a personal approach to her clients and always puts her clients interest on top.
- She is very efficient: She’d answer questions well and give updates on time.
- Sue has the right contacts if we have an issue or problem or we want to speak to somebody else in relation to our property.
- She is very professional in carrying out her duties, she has knowledge of the legislation and the ability to achieve desirable outcomes.
- We’re very pleased with Sue’s service and we can’t speak highly enough of her.
Once again, congratulations on your win and we wish you the very best of success for the year ahead.